FAQs

Ordering & File Preparation

  • Use the Order Prints page to fill out the order form, upload your files and submit your request. We will email you when your prints are ready.

  • We accept flattened TIFF or JPEG files. For best results, supply files at 300–360 dpi. We can print from files above 180 dpi when sized at required print dimensions, but lower resolutions may compromise quality.

  • Yes. We can assist with file preparation or adjustments. Additional fees may apply.

Turnaround & Shipping

  • Standard orders are ready within 48 hours. Same‑day service is available for an additional fee.

  • We offer national postage. Shipping costs depend on size and destination and will be quoted when you order.

Pricing & Payment

  • Prices depend on print size, paper type and turnaround time. Refer to our Pricing page for full details. Custom sizes are charged per square metre.

  • Yes. Please contact us for a customised quote if you are ordering multiple prints or large projects.

  • We accept major credit and debit cards and direct bank transfer.

Paper & Materials

  • Our Paper & Materials page provides an overview of each stock. You can also order a Paper Sample Pack to see and feel the papers before choosing.

  • Yes. We offer canvas printing, but we do not offer canvas stretching or mounting services.